Shipping and Returns

Shipping

We will always do our best to get your order out to you as quickly as possible.

Parts

Shipping from Spain is cheaper than from Italy. We bring small parts to Spain and ship from there. Shipments are usually made within 2-7 business days (depending on the size of the order and other pending orders) after payment clears. A tracking number will be provided when available.

If you require expedited shipping, please contact us before submitting your payment and we can discuss the options for your order. Shipping insurance is additional and is available by request.

Bikes

Bikes are shipped from Italy and a Value Added Tax (VAT) of 18% is required. The cheapest and fastest shipping option we have found is DHL. Charges are as follows for shipping one or two bicycles together:

UK 36 Euros +VAT

Continental USA 150 Euros +VAT

South Africa 250 Euros +VAT

Important: DHL requires that a bike delivery be received in person. If no one is present to receive the delivery, it is returned to the warehouse to be attempted the following day – and a storage charge is added to the price of shipping. Storage charges are added to the shipping price for each additional day that the delivery is attempted. For this reason,  it is sometimes better to use a business address if a person will not be present at your home address during normal business hours. 

We will provide a world wide tracking number that will indicate exactly where the package is so that you can plan for accepting the delivery.

Value

We always ship parts as gifts to avoid additional taxes and declare the value at about $50 if asked (usually Spain does not ask). If you would like to declare the actual value please indicate in the notes portion of your order.

Shipping a bike generally needs a declared value. We can adjust to what you are comfortable with but it needs tobe reasonable.

Note that importing goods from another country, even as a gift, can mean that your national Customs authorities may charge you Customs Duty and/or other additional related taxes (for example a Value Added Tax or a Purchase Tax). You, as the importer, are responsible for paying any such taxes.

Returns

Within 30 days of receipt you may return any unused item in the exact condition it was received for cash/credit card refund (shipping charges are not refundable). No returns are permitted after 30 days.

Note that refunds on purchases will be charged a 20% restocking fee to cover the costs we incurred for the order.